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  1. Description of Coaching: 
    Coaching is partnership (defined as an alliance, not a legal business  partnership) between the Coach and the Client in a thought-provoking and creative process that  inspires the client to maximize personal and professional potential. It is designed to facilitate the  creation/development of personal, professional or business goals and to develop and carry out a  strategy/plan for achieving those goals.  


  2. Coach-Client Relationship

    1. Coach will support individuals during sessions to help client to achieve the results that are important to his or her personal success.  My role as a coach is to draw out the client’s expertise through inquiry, curiosity and gentle challenging.  I will support the client to stretch into his or her best self to achieve the goals and objectives we agree on together.  I help the client to focus on his or her presence and behaviors. 

    2. Client is solely responsible for creating and implementing his/her own physical, mental and  emotional well-being, decisions, choices, actions and results arising out of or resulting from the  coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client  agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any  direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental  disorder or medical disease.

    3. Client acknowledges that coaching is a comprehensive process that may involve different areas of  his or her life, including work, finances, health, relationships, education and recreation. The Client  agrees that deciding how to handle these issues, incorporate coaching principles into those areas and  implementing choices is exclusively the Client’s responsibility. 

    4. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders and that coaching is not to be used as a substitute  for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other  professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive  responsibility to seek such independent professional guidance as needed. If Client is currently under  the care of a mental health professional, it is recommended that the Client promptly inform the mental  health care provider of the nature and extent of the coaching relationship agreed upon by the Client  and the Coach. 

    5. The Client understands that in order to enhance the coaching relationship, the Client agrees to  communicate honestly, be open to feedback and assistance and to create the time and energy to  participate fully in the program.


  3. Carrying out the services

    1. The terms and conditions between us will commence on the that the first payment is made and will continue unless and until it expires or is terminated by either of us in accordance with clause 10.

    2. I shall carry out the services within the time period which is set out in the relevant services description.

    3. All coaching sessions (including rearranged sessions) must be taken within the timeframe specified in the relevant services description or they will expire.  

    4. You can rearrange any coaching sessions during each programme providing you give me at least 48 hours’ notice.  If you give me less than 48 hours’ notice, fail to turn up to a session or you are unable to complete the sessions within the time frame of your coaching programme as set out in the relevant service descripton, you will be deemed to have taken the session and you will not be able to reschedule it or be entitled to any compensation for missing it.

    5. Sessions usually take place remotely via zoom or any other means of communication agreed with you in advance.  

    6. My services might be affected by events beyond my reasonable control. If so, there might be a delay before I can restart the services.  I shall make reasonable efforts to limit the effect of any of those events, I shall keep you informed of the circumstances and I shall try to restart the services as soon as those events have been fixed. Examples of events which might be beyond my reasonable control include illness, IT issues and problems with internet connectivity or if you change the services you require from me and I have to do extra preparation.


  4. Charges and payment

    1. The price for the services is set out in the relevant services description.

    2. The relevant services description will state if there is a payment plan. If there is a payment plan and you fail to make a payment on the due date then I may invoice you immediately for the whole of the outstanding balance and payment for that invoice will be due by return.

    3. The fees are non-refundable except for where I cancel a programme (other than under clause 10 below) you are entitled to a partial refund for sessions which you have paid for in advance and which you have not received. 

    4. In all other circumstances I am not able to refund to you any of the payments you have made, even where you do not complete your sessions with me, as payment is for the programme as a whole, not individual sessions. 

    5. Payment is to be made via credit card, paypal or direct transfer to my bank account.


  5. Confidentiality

    1. This coaching relationship is fully confidential, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship.  The Coach agrees not to disclose any information pertaining to the Client without the Client’s prior written consent. The Coach will also not disclose the Client’s name as a reference without the Client’s consent. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (Like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege.

    2. Confidential Information does not include information that: (a) was in the Coach’s possession prior to  its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is  obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is  independently developed by the Coach without use of or reference to the Client’s confidential  information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to  disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes  there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal  activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.  

  6. Intellectual property

    1. If I provide you with any materials, whether digital or printed, any intellectual property in those materials belongs to me and unless I agree otherwise you can only use those materials for your own personal use and you may not share them with third parties.

  7. How I may use your personal information

    1. I shall use the personal information you give to me to: 

      1. provide the services; 

      2. process your payment for the services; 

      3. and inform you about any similar products and services that I provide (though you may stop receiving this information at any time by contacting me). 

    2. For full details of how I deal with your personal data, see my privacy policy here

    3. I shall not give your personal information to any third party unless you agree to it.

  8. Limited Liability

    1. Except as expressly provided in these Terms and Conditions the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated,  agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect,  consequential or special damages. Notwithstanding any damages that the Client may incur, the  Coach’s entire liability under these terms and conditions, and the Client’s exclusive remedy, shall be limited to the  amount actually paid by the Client to the Coach under these terms and conditions for all coaching services  rendered through and including the termination date.

  9. Dispute Resolution

    1. In the unlikely event that a dispute arises out of these terms and conditions that cannot be resolved by mutual consent, the Client and  Coach agree to attempt to mediate in good faith for up to 30 days after notice given.

    2. The laws of England and Wales will apply to this contract, and subject to the exclusive jurisdiction of the English courts.

    3. In the event of a dispute between us, you and I agree not to engage in any conduct or communications, including on social media, designed to disparage my or your website, products and services.

  10.  End of the terms and conditions

    1. If a services description specifies a length of time for services to be provided then subject to clause 10.3 below, the services will terminate at the end of that timeframe.

    2. If I provide services to you on an ongoing basis and the relevant services description does not specify a timeframe then either you or I may terminate the services by one month’s written notice to each other.

    3. Either you or I may terminate the services and this agreement immediately if:

      1. the other party commits any material breach of these terms and conditions or a services description and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so.  The written request must expressly refer to this clause and state that the services and this agreement will be terminated if the breach is not resolved; or

      2. the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.

    4. If this contract is ended it will not affect my right to receive any money which you owe to me under this contract and it will not operate to affect any provisions that expressly or by implication survive termination.

  11.  Entire Agreement

    1. This document reflects the entire agreement between the Coach and the Client, and reflects a  complete understanding of the parties with respect to the subject matter. This Agreement supersedes  all prior written and oral representations.

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